Q: How fast is my order processed?

All orders placed before 2 pm GMT Monday-Friday will be processed the same day. Orders placed after 2 pm GMT Monday-Friday will be processed the following day. Orders placed after 2 pm on Friday and all orders placed Saturday through Sunday will be processed on Monday.

Q: How much is shipping?

Free delivery all over the UK.

Q: When will I receive my order?

Your order will ship from our warehouse. Your standard ground shipments will take 1-5 business days to arrive depending on which city you ship to (a business day is a non-holiday weekday, weekends are not counted). Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the UK?

Currently, we are only taking orders from the UK.

Q: What could cause a shipping delay?

The wrong address or zip code was used for the shipping address
When the shipping company can't deliver your package and they send the package back to us, we will contact you via email or phone for correct address information.

Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email, or use other ways to verify that the credit card holder authorized the purchase.